Frequently asked questions
Help topics
Shipping and delivery
Delivery time depends on the destination, but orders are normally delivered within 24 to 72 business hours.
Shipping costs are calculated automatically during the checkout process and may vary depending on the location and volume of the order.
Yes, we ship throughout Spain. For international shipments, please check availability before placing your order.
Normally, orders are delivered within 24 to 72 business hours, depending on the location.
Returns and refunds
Yes, you have a period of 14 days to make returns, provided that the product is in perfect condition and in its original packaging.
Once we receive the product and check its condition, the refund will be processed within 3 to 7 business days.
Yes, you have a return period so that you can shop with complete peace of mind.
Orders
Yes, as long as the order has not been shipped. Contact our team as soon as possible so we can manage it.
You will receive an email with tracking information once your order has been shipped.
Products and stock
All products available in the store are in stock, unless otherwise indicated on the product page.
Some of the basic tools include watering accessories, pruning shears, gloves and watering cans for gardening tasks.
It is important to look at the materials, ergonomics and safety of the product, especially if it will be used frequently.
You should consider durability, ease of use, safety and whether the product is suited to the type of task you need to carry out.
Managing my account
No, it is not mandatory, but creating an account will allow you to manage your orders more conveniently.
You can contact us through the contact form or by email. Our team will be happy to help you.
Company and trust
Yes, we are an online store based in Spain, which allows us to offer close customer service, fast shipping and guarantees adapted to local customers.
All orders are managed and shipped from Spain, which guarantees faster delivery times and greater security in the process.
Warranty and quality
Yes, all our products come with a warranty in accordance with current regulations in Spain, so that you can shop with complete peace of mind.
We work with selected suppliers and tested products to ensure durability, functionality and safety in use.
Here you will find a list of questions and answers that may arise during your shopping experience with us. Our goal is to provide you with the information you need in a clear and concise way so that you can enjoy a smooth shopping experience. If you have any additional questions, please do not hesitate to contact our customer service team.
We are here to help you!