Terms and Conditions of Purchase
These conditions govern the purchase process of products offered on this website.
1. General Information
This website is owned by:
- Owner: ONLINE DOS PUNTO CERO SL
- Tax ID (NIF/CIF): B88122809
- Registered address: CALLE RIO TORMES Nº10 BOADILLA DEL MONTE 28660 SPAIN
- Email: marketing@onlinedospuntocero.com
2. Purpose
This document regulates the purchase conditions for gardening products and tools offered through this online store.
By placing an order, the user accepts these conditions.
3. Purchase Process
The purchase process is carried out through the website following these steps:
- Product selection
- Cart confirmation
- Entering shipping details
- Selecting the payment method
- Order confirmation
The user will receive a confirmation email after completing the purchase.
4. Prices
All prices are indicated in euros (€) and include applicable taxes.
Shipping costs will be displayed before completing the purchase.
The company reserves the right to modify prices at any time.
5. Payment Methods
The payment methods available on the website are accepted, which may include:
- Bank card
- Online payment platforms
- Other methods indicated during the purchase process
6. Shipping
Orders are delivered within an estimated timeframe of 24 to 72 business hours, except in exceptional circumstances.
Delivery times may vary depending on the destination.
We are not responsible for delays caused by the transport company.
7. Right of Withdrawal
The user has the right to withdraw from the purchase within 14 calendar days from receipt of the order.
To exercise this right, the user must notify us by email or by using the withdrawal form provided below.
The product must be returned in perfect condition, without improper use, and in its original packaging.
The customer shall bear the direct cost of returning the goods, except in the case of defective products or shipping errors.
8. Returns
Once the product is received and its condition has been verified, the refund will be processed within 3 to 7 business days.
Return costs may be borne by the customer, except in the case of defective products.
The refund may be withheld until the goods have been received or until the customer provides proof of their return.
9. Exceptions to the Right of Withdrawal
The right of withdrawal shall not apply in the following cases:
- Personalized products
- Products that may deteriorate or expire rapidly
- Products unsealed for hygiene reasons
- Products that have been improperly used
10. Warranty
All products are covered by warranty in accordance with current Spanish regulations.
In the case of defective products, the user may request repair, replacement, or refund.
11. Liability
The owner is not responsible for damages resulting from improper use of the products.
12. Customer Support
For any inquiries, the user can contact us via:
13. Applicable Law
These conditions are governed by Spanish law.
WITHDRAWAL FORM
To the attention of ONLINE DOS PUNTO CERO SL
I hereby inform you that I withdraw from my purchase contract for the following product:
Order received on: ______________________________________________________
Customer name: ____________________________________________________
Address: _____________________________________________________________
Date: __________________________________________________________________